Although I receive emails from everyone within the organization, there is a team member who sends me. Changing the location or using a mail identity that is located on an external hard disk or a network is not supported. I use Outlook 2010 and my emailing system works smoothly. If it says Working Offline or Disconnected Outlook is not connected to the internet. Work Offline allows Outlook to appear like it is online but you will only have access to mail that has already been saved. Like Microsoft Entourage for Mac 2008, Outlook 2016 for Mac and Outlook for Mac 2011 are intended to be purely locally cached mail clients. In Outlook, check that Work Offline is not toggled. ~/Documents/Microsoft User Data/Office 2011 Identities Outlook for Mac 2011 caches your mail items in an identity in your home folder at the following location: ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles Outlook 2016 for Mac caches your mail items in a profile in your home folder at the following location: Additionally, using a mail identity or profile that is located on an external hard disk or on a network is not supported in either version of Outlook for Mac. ![]() ![]() We do not recommend that you change the default location of your Profile folder for Microsoft Outlook 2016 for Mac, or your Identity folder for Microsoft Outlook for Mac 2011 to an external hard disk or to a network.
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